Official website of Hanoi Diamond King hotel

Address: 86 Ma May street, Old Quarter, Hanoi Vietnam | Email: info@diamondkinghotel.com | Hotline 24/7: (+84) 911 823 289

Hotel Policies

 

HOTEL POLICIES

  1. Check in – checkout time.

Earliest check in time: 14.pm

– Latest checkout: 12.pm

– Check in from 6am to 12pm: 50% day rate charge

– Check out from 12pm – 17pm: 50% day rate charge

Guest needs to register with receptionist about late checkout or early check in. We will arrange your request due to availability of the room

 

  1. Children policies and extra person.

– Children from 0-12 years old: Free of charge if using existing beds in the room

– Children from 12: Charge 4 USD includes breakfast if using existing beds in the room

– Extra person – extra bed: charge 20USD/person

 

  1. Breakfast

– Breakfast is from 6.30am to 10am. Breakfast is included in the room rate. In case of not included, we charges 4USD/person.

  1. Phone call.

– Local call is free of charge. Other calls are calculated as the rule of the hotel.

– Phone number of receptionist: 100

 

  1. General policies
  • ID card (for Vietnamese) or Passport is required to check in.
  • Smoking is not allowed inside Hanoi Diamond King hotel. We will do penalty if someone smokes in the room. It is 10USD each time.
  • Pets are not allowed.
  • WIFI: It is free of charge. In our hotel, each of floors has different WIFI name, but we use only 1 password. Password will be updated by receptionist when you do check in.
  • Complementary in the room: 2 bottles of water on the top of table, 2 small bags of tea and coffee.
  • Wake up service: Free of charge. Please register the time with receptionist or Customer Service Manager.
  • You will be penalty if you break the facilities in the hotel. The amount of money is based on the price of items (attached with this document).
  • Airport transfer is available. Please register the departure time, we will arrange car to pick guest up on time. This service costs 16USD/way.
  • Tour service is available at our hotel. Please tell to the travel consultant at the hotel, you will get right options.
  • Extra person is required to register at Reception. We might cancel your booking without any refund if you violate this condition

THANK YOU FOR CHOOSING HANOI DIAMOND KING HOTEL

Enjoy your pleasant stay !